LIFELINE
The City of Redding Lifeline Program discount is available to qualified low-income seniors (age 62 and over) and low-income disabled customers. This program provides a 25% discount on both the monthly utility service charge and the first 800 kilowatt hours of usage each month, up to a maximum of $23.06. For more information or to apply for this discount program, please call Customer Service at (530) 339-7200, or toll free (866) 267-8845. The Lifeline application form for customers with an REU utility account may be viewed or printed by clicking here. Customers who are served by a “master meter” account, click here for Master Meter Lifeline form. To view the Lifeline discount computation table based on your home's energy (kWh) usage click here.
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LIFE SUPPORT
Life Support registration authorizes the City of Redding to notify customers in advance whenever a temporary interruption of electrical power is scheduled in their area. The Life Support program is intended for persons who would have a life threatening situation if they had a loss of power (i.e., operating a respirator, ventilator, oxygen concentrator or other medical equipment that requires electricity). It does not exempt those customers from having utilities turned off, but does allow for advance notification for those customers and places them in priority status in case of power outages. Click here for the Life Support Registration Form. If you qualify for this program, please call Customer Service at (530) 339-7200 or toll free (866) 267-8845.
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CARES PROGRAM
The CARES program provides emergency assistance for electric service bills for City of Redding customers. The intent of the CARES program is to help customers bring their accounts to current status. The customer must pay the non-electric portion of their utility bill to qualify. There are income guidelines to be met and customers must have suffered a temporary financial hardship to qualify. Customers are eligible for CARES assistance once every 12 months, and the maximum CARES amount is $250.00. Please call Customer Service at 530-339-7200 or toll free (866) 267-8845 to determine if you are eligible for this program.
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SHARE PROGRAM
The SHARE or "Simply Helping Another Receive Energy" program is designed to assist fixed-income seniors pay their energy bills. City of Redding utility customers can make a monthly contribution to the SHARE program on their utility bill payment or you can opt to make a recurring SHARE contribution, in an amount of your choice.  The recurring contribution will be shown as a fixed monthly charge and will be included in the monthly utility statement.   All contributions to the SHARE program are collected by Redding Utilities and forwarded to Golden Umbrella, a community based non-profit agency, for distribution to qualified fixed-income seniors.   If you have any questions about this program please contact the Golden Umbrella at (530) 223-6034.

If you would like to participate in the SHARE Program, please call (530) 339-7200 or toll free (866) 267-8845 or visit our Utility Customer Service Center at 777 Cypress Avenue, Redding, CA 96001.  Our hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m., excluding holidays.
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HOUSING REHABILITATION PROGRAM
This program provides low interest and deferred loans to qualified customers for home repairs and energy efficiency upgrades. This program is administered by the Housing Department, which may be contacted at (530) 225-4409.
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HOME PERFORMANCE PROGRAM
The City of Redding (City) recently received almost $900,000 from the Energy Efficiency Community Block Grant, funded through the U.S. Department of Energy, as part of the American Recovery and Reinvestment Act (ARRA) economic stimulus program. These funds will be used to implement the City’s newly developed Home Performance Program that is being implemented by Redding Electric Utility (REU). This Program will initially provide training through the Shasta Builders’ Exchange to create a green workforce that is capable of performing whole house-based energy efficiency improvements pursuant to California Building Performance Contractors Association standards and guidelines. After the training is instituted, REU expects to be able to dispatch contractors and perform the efficiency improvements and remediation work in customers’ homes beginning early 2010.

REU is developing a list of single family dwellings within the City of Redding that may be eligible to participate in the program. To be eligible to participate in this program, residents and their respective homes must meet certain qualifications and guidelines. If you are interested in being considered for participation in the program, please read the information below to see if you and your home may qualify. Click here to download a program application. Please be sure to complete and submit all income verification documents with your application.

This program will be limited in scope and applicability due to budgetary constraints but REU will reach as many homes as possible. Applicants will be evaluated on a first-come first served basis and their respective qualification determination will be based on a combination of income level, historic energy use and existing condition of the home.

Applicant Requirements: If the residence is owner-occupied, the combined household income level must be less than or equal to 80 percent of area median income. If the residence is a rental or otherwise not owner-occupied, there must be an existing legal requirement that the home must be rented to income-qualified occupants or the current occupants’ combined household income level must be less than or equal to 80 percent of area median income. A summary table of the qualified income levels is provided below. If family size is greater than four, please make sure to include the household income level on the application form.For more information, please contact REU at 339-7300.

INCOME GUIDELINES

Family Size	Monthly Income	Anual Income
1	$2,604	$31,250
2	$2,975	$35,700
3	$3,350	$40,200
4	$3,721	$44,650

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The following programs are NOT administered by the City of Redding:

Self-Help Home Improvement Project (SHHIP) - This program provides weatherization help to low-income households. For information regarding this program, please call (530) 378-6900.

Redding Rancheria - This agency provides assistance for Native American customers. For further information, please call (530) 225-8979.

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