- What is your location?
- What are your hours of operation?
- What is the best time to contact a Customer Service Representative about my bill or services if I am in a hurry?
- Where can I pay my City of Redding utility bill?
- Do you accept credit cards?
- Do you offer other options for paying my bill?
- What are the requirements for starting, stopping or transferring my services?
- How is my utility deposit calculated? Will this amount change if I move?
- When will I get my deposit back?
- My neighbor's electricity was shut off and they have asked me to help them out for awhile. Is it safe to run an extension cord from my home to theirs?
- How can I save on my electric bill?
- I want to make my home more energy efficient, where should I start?
- How much energy does my home computer use?
- What is the difference between a central air-conditioning system and an evaporative (swamp) cooler?
- If I am unable to pay my bill are there any agencies that can help me?
- Why do I have a water commodity charge and a water service charge on my utility bill?
- Is there an easy way to get information about different services offered by the City of Redding?
- Who do I call for questions regarding waste wheelers, recycling, curbside pickup, etc.?
- What is the City of Redding's late fee policy?
- What should I do if I see a downed electric power line?
Q: What is your location?
A: City of Redding Utility Customer Services Center
777 Cypress Avenue
Redding, CA 96001
(530) 339-7200
(
866) 267-8845 toll free
Q: What are your hours of operation?
A: Monday through Friday, 8 a.m. to 5 p.m. Closed all major holidays.
Q: What is the best time to contact a Customer Service Representative about my bill or services if I am in a hurry?
A: The most convenient time to call or come into the Customer Service Center is Tuesdays through Thursdays between 8:00 a.m. to 10:00 a.m., and from 1:30 p.m. to 3:30 p.m. Typically, Monday and Friday afternoons and the day following a holiday are our busiest days.
Our voicemail system is available 24-hours a day, seven days a week for non-emergency calls. A Customer Service Representative will return your call by the end of the next business day. If you leave a voicemail, please do so only once, we will return the call and it can be confusing when you have more than one call in the message queue.
You may contact us by facsimile 24 hours a day at (530) 339-7299.
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Q: Where can I pay my City of Redding utility bill?
A: Please click on the following link for a list of walk-in and drop box payment locations Pay Stations.
Q: Do you accept credit cards?
A: We accept MasterCard, Visa, American Express and Discover credit cards, we also accept ATM cards with these symbols. You can use your credit card in person at our Customer Service Center (located at 777 Cypress Avenue, Redding, CA 96001), charge by telephone (by calling 530-339-7200 or toll free 1-866-267-8845) or online by clicking on Pay My Bill Online.
Q: Do you offer other options for paying my bill?
A: You can have your utility payment automatically deducted from your checking or savings account by signing up for the Automated Payment Plan.
The Budget Bill Program averages your past 12 months utility costs, your payment will be a fixed monthly amount. The City of Redding will re-evaluate your budget amount on a semi-annual basis.
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Q: What are the requirements for starting, stopping or transferring my services?
A: The City of Redding requires one business day notice to start, stop or transfer services. You may be required to pay a new or additional deposit. If you are moving from one location to another location serviced by the City of Redding a $25 transfer fee will be billed, for more information click on Start / Stop / Transfer Service or stop by the Customer Service Center located at 777Cypress Avenue, Redding, CA 96001 or call 530-339-7200 or toll free (866) 267-8845.
Q: How is my utility deposit calculated? Will this amount change if I move?
A: The amount charged for your utility deposit depends on your service location. Because actual energy and water consumption levels can vary greatly from one residence or business location to another, the deposit is calculated at two times the average monthly bill for the previous twelve months at that location, which may cause this amount to change if you move. Click on Deposit Policy* for more information.
Q: When will I get my deposit back?
A: Your deposit will automatically be credited in full to your account after 12 months of on-time payments. Any late payments may affect when your deposit is applied to your account; if you move prior to receiving your deposit back your deposit will be applied to your closing bill.
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Q: My neighbor’s electricity was shut off and they have asked me to help them out for a while. Is it safe to run an extension cord from my home to theirs?
A: This practice is not only unsafe, it is illegal. Never use an extension cord to provide electricity to any residence other than your own. If you do, your electric service can be terminated, and you could receive a fine of up to $500, plus any associated fees that apply, before services will be restored for you.
Q: How can I save on my electric bill?
A: REU has employees who are trained in the latest energy conservation methods. We also have several brochures we can send you on how to reduce your energy costs and how much electricity each appliance uses, for more energy conservation information click here.
Q: I want to make my home more energy efficient, where should I start?
A: Since heating and air conditioning account for a large portion of annual energy usage, a good place to start an energy conservation program is with the building’s “envelope”. The envelope is any barrier between conditioned space (indoor living areas), and unconditioned space (outdoors, attic, crawlspace, attached garage, etc.). The barrier can be a wall, floor, door or window. Insulation, weather stripping and caulking can all be used to help seal the building’s envelope and is relatively inexpensive. For more energy saving tips click here.
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Q: How much energy does my home computer use?
A: A personal computer has various components that use energy. At a minimum, there is usually a processing unit, a monitor and a printer. If used an average of eight hours a day, these three units can account for up to 75 kWh (kilowatt hours) per month. To conserve energy, check your equipment manuals to see if your computer, printer and monitor are equipped with a “low-power” or “sleep” mode. These are automatic settings that are designed to save energy when the computer is left unattended for a user-specified length of time. Using these setting, or turning the unit off when they’re not in use, can help save your energy dollars. For more energy saving tips click here.
Q: What is the difference between a central air-conditioning system and an evaporative (swamp) cooler?
A: A central air-conditioning system is a ‘closed’ system. The air flows through a filter and is circulated through a refrigeration cycle where the heat is removed. The air is then sent into the living space through the outlet registers. A clean filter and tightly closed exterior doors and windows help this type of system work most efficiently.
In contrast an evaporative cooling system is an ‘open’ system. It takes outdoor air and pulls it through wet pads and into the living space. This requires that some windows be at least partially open to allow the air to flow through. These cooling units are most effective in “dry” climates, such as Redding, with relatively low humidity. Generally, as the humidity of the outside air increases, swamp coolers can become less effective in providing “cooler” air or improving the comfort level of system operate at peak efficiency.
Q: If I am unable to pay my bill are there any agencies that can help me?
A: For a list of organizations that help pay on utility bills click on Utility Assistance Programs.
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Q: Why do I have a water commodity charge and a water service charge on my utility bill?
A: The water commodity charge is your actual water usage for the billing month and is calculated by taking the number in the “consumption” box and multiplying it by the current water rate. The water service charge is a fixed monthly charge based on your meter size. For more information regarding water rates click on Cross Connection Control.
Q: Is there an easy way to get information about different services offered by the City of Redding?
A: Yes, the Redding REACH-Out automated telephone system is a convenient way to let your fingers do the walking. For fast facts on topics ranging from animals to Visitor Information, use your touch-tone telephone to dial (530) 225-4500 and follow the prompts. Recorded messages for City of Redding utilities are available through code 113.
Q: Who do I call for questions regarding waste wheelers, recycling, curbside pickup, etc.?
A: You can contact the City of Redding Solid Waste office at (530) 224-6201, Monday through Friday between 8:00 a.m. to 5:00 p.m.
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Q: What is the City of Redding’s late fee policy?
A: For information about the City of Redding late fee policy click here .
Q: What should I do if I see a downed electric power line?
A: Never go near a downed power line. Fallen power lines are a serious safety hazard. Immediately call 911 and report the problem to the police as soon as possible; then call the City of Redding Power Outage Hotline at (530) 245-7000.
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